Terms & Conditions

1. About These Terms

By using the SimTrekGo website or purchasing an eSIM service, you agree to these Terms & Conditions. If you do not agree, you should not use the website or purchase a service.

2. Our Services

SimTrekGo offers digital travel eSIM connectivity products, including data-only plans for individual countries and regions with different data allowances and validity periods. These plans do not include a physical SIM card, telephone number, voice calls or SMS unless a specific product page expressly states otherwise.

The destination, coverage, data allowance, validity, activation terms and other details shown for the selected plan at the time of purchase form part of the order information.

3. Device Compatibility

Before purchasing, you are responsible for confirming that your device supports eSIM, is carrier-unlocked where required, and supports the relevant network requirements. Review the Installation Guide and available device compatibility information before ordering. SimTrekGo does not guarantee that every device is compatible.

4. Orders

You may place an order while signed in to an account or through Guest checkout. You must provide an accurate email address because order information, eSIM delivery information and service notifications may be sent to that address.

Registered customers can review eligible orders through My Orders. Guest customers can use the secure View My Order link provided in an order-related email; a Guest customer is not required to create an account.

5. Payment

The price and total payable are shown at checkout. Payments are handled by third-party payment services, and SimTrekGo does not store complete payment card numbers on its website. An order enters processing only after the payment service confirms a successful payment.

6. eSIM Delivery

After payment succeeds, SimTrekGo begins preparing the eSIM. If the activation information is ready immediately, the order page can display the available installation details. If it is not yet ready, the order page will show “Preparing your eSIM.”

When the eSIM is ready, registered and Guest customers may receive a “Your eSIM is ready” email containing a secure View My Order link. The order page may display available QR, ICCID, LPA or other activation information. Delivery time varies by order and supplier, so no fixed completion time is guaranteed.

7. Activation and Validity

Activation and validity rules vary by plan and are shown with the applicable plan information. Review those details and follow the Installation Guide. Where a plan can begin before you intend to use it, avoid installing or activating it earlier than necessary.

8. Network Coverage and Performance

Service depends on local mobile networks, network availability, coverage, congestion, device capability, location and roaming arrangements. Availability of 5G or 4G and actual speeds may vary and are not guaranteed. Coverage maps and descriptions are indicative rather than guarantees, and temporary outages may occur.

9. Data Usage

A plan may provide a fixed data allowance, a daily allowance, or, where expressly offered, an unlimited or fair-use allowance that may reduce speed after a threshold. Not every plan is unlimited. You are responsible for monitoring your use and device settings.

SimTrekGo may display usage information when reliable supplier data is available, but real-time usage reporting is not available for every plan.

10. Hotspot / Tethering

Hotspot or tethering availability depends on the specific plan, device and network. You should rely on this feature only when the applicable product information expressly shows that it is supported.

11. Customer Responsibilities

You are responsible for:

• providing an accurate email address and order information;
• using a compatible, carrier-unlocked device where required;
• following the applicable installation and activation instructions;
• keeping QR codes and activation credentials private;
• using the service without abuse or interference; and
• complying with applicable local laws and network rules.

12. Refunds

Refund eligibility is governed by the SimTrekGo Refund Policy.

13. Cancellations and Changes

Because an eSIM is a digital product, cancellation or modification may not be possible after the eSIM has been issued, QR or activation details have been provided, or the service has been activated. Any refund or other remedy remains subject to the Refund Policy and applicable law.

14. Support

For help with installation, activation, an order or eSIM delivery, contact support@simtrekgo.com. Include your order number when available, but do not send passwords, full payment card details or activation credentials.

15. Prohibited Use

You must not use the website or service for fraud, unlawful activity, prohibited unauthorized resale, network abuse, interference with systems, attempts to exploit the website, or misuse of eSIM activation credentials.

16. Intellectual Property

The SimTrekGo branding, website design, text and original content are protected under applicable intellectual property rules. Third-party country flags, carrier trademarks, provider branding and other third-party materials remain the property of their respective owners.

17. Third-Party Services

SimTrekGo relies on third parties that may include payment providers, mobile networks, eSIM suppliers, and hosting or infrastructure providers. Their services may be governed by their own terms and privacy policies.

18. Service Availability

SimTrekGo may update plans, remove unavailable products, change suppliers, suspend unavailable destinations, and correct catalog or pricing errors. A successfully paid order should be handled according to its confirmed order information unless there is an obvious error, suspected fraud or security issue, or the service cannot be fulfilled. In those circumstances, SimTrekGo will review the available remedy consistent with applicable law and the Refund Policy.

19. Limitation of Liability

To the extent permitted by applicable law, SimTrekGo’s responsibility may be limited for effects caused by third-party network outages, unsupported devices, local carrier limitations, customer configuration errors, or circumstances outside reasonable control. Nothing in these Terms excludes or limits consumer rights or other rights that cannot lawfully be excluded or limited.

20. No Guarantee of Continuous Service

Mobile connectivity may be affected by network maintenance, congestion, roaming availability, outages and geographic limitations. SimTrekGo does not guarantee continuous or uninterrupted service.

21. Changes to These Terms

SimTrekGo may update these Terms & Conditions when its services or policies change. A new version applies to future use of the website and future orders after it is published, unless applicable law requires another approach.

22. Governing Law / Disputes

These Terms are subject to applicable laws and consumer protections that may apply based on the relevant transaction and jurisdiction. Please contact SimTrekGo first so an issue can be reviewed using the available order and service information.