Privacy Policy

1. Information We Collect

The information SimTrekGo collects depends on how you use the website. It may include:

• Account information, such as your email address, username, and account identifiers.
• Checkout and order information, including your email address, country or region, ZIP or postal code, selected plan, order number, price, payment status, and order status.
• eSIM service information, such as the destination or region, data allowance, validity, activation method, fulfillment status, and available installation or usage information.
• Support information, including your name, email address, optional order number, support topic, message, and related communications when you contact us.
• Technical information, such as IP address, browser or device information, session information, security events, and server request logs needed to operate, secure, and troubleshoot the website.

2. Account Information

You can create an account, sign in, reset your password, and use My Orders to review eligible orders and available eSIM information. Passwords are handled through the site’s account authentication system. SimTrekGo does not receive or store your password in readable plain text.

You may also check out as a guest. If a guest order uses the same email address as an existing account, that order may appear in the account’s Order History after you sign in. A guest order placed before an account is created may also appear later if the account is created with the same email address. This matching helps you find your purchases without changing the original guest order.

3. Order and eSIM Information

To process and support an eSIM order, SimTrekGo may handle the destination or region, selected plan, data allowance, validity, order number, order status, payment status, and fulfillment status.

When provided by the applicable eSIM supplier, service records may also include an ICCID, QR or activation information, an LPA or manual activation code, activation and expiry information, and usage information. The availability of these fields varies by plan and supplier; not every order includes every type of information.

4. Payment Information

Payments are processed through third-party payment providers. The current checkout uses WooPayments and its secure payment-processing infrastructure. SimTrekGo does not store complete payment card numbers on its own website.

Payment providers may process card details, billing information, fraud-prevention information, device or network signals, and related transaction data under their own terms and privacy practices. SimTrekGo receives payment status, transaction references, and other information needed to complete, support, refund, or investigate an order.

5. How We Use Information

SimTrekGo uses information as reasonably necessary to:

• process payments and orders;
• deliver eSIM services, QR codes, and activation details when available;
• send order confirmations, eSIM-ready notices, and other service communications;
• provide secure access to order information and maintain user accounts;
• show eligible registered and matching guest orders in Order History;
• respond to customer support requests;
• prevent fraud, abuse, and unauthorized access;
• protect, maintain, and troubleshoot the website; and
• meet legal, regulatory, accounting, and dispute-resolution obligations where applicable.

6. Emails and Service Communications

SimTrekGo may send password reset emails, order confirmations, payment or order-status messages, eSIM-ready notifications, customer support responses, and other important service-related notices. These operational messages are not treated as marketing simply because they are sent by email.

Customer service communications may come from or direct you to support@simtrekgo.com.

7. Cookies and Similar Technologies

SimTrekGo uses cookies and similar local technologies that are necessary for features such as login status, account access, cart and checkout, sessions, security, and website performance. Browser settings may allow you to block or delete cookies, but some essential website functions may then stop working correctly.

SimTrekGo does not currently describe or rely on advertising-profile or cross-site advertising cookies in this policy.

8. Service Providers

SimTrekGo relies on service providers to operate the website and deliver purchases. These include Hostinger for hosting and infrastructure, WooPayments and its payment-processing infrastructure, eSIM fulfillment suppliers, email delivery services, and security or website-infrastructure providers.

Each provider receives or processes only the categories of information reasonably needed for its role, subject to its own contractual and legal responsibilities.

9. Data Sharing

SimTrekGo does not sell customer personal information merely for the purpose of selling that information. Information may be shared where reasonably necessary with payment processors, eSIM suppliers, hosting and infrastructure providers, email delivery services, fraud and security services, professional advisers, or legal authorities where required by law.

SimTrekGo may also disclose information when reasonably necessary to protect customers, enforce applicable terms, investigate fraud or security issues, or protect legal rights.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain transaction and support records, resolve disputes, prevent fraud, meet legal or accounting obligations, maintain appropriate backups, and protect our rights. Retention periods can vary depending on the type of information and the reason it is held.

11. Data Security

SimTrekGo uses reasonable technical and organizational safeguards designed to protect personal information. These measures include access controls and operational protections appropriate to the website and services. No online service can guarantee absolute security, so please do not send passwords, complete payment card details, or eSIM activation credentials through the support form.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, objection to the processing of, or portability of certain personal information.

To make a privacy request, email support@simtrekgo.com. SimTrekGo may need to verify your identity and may retain information where permitted or required for orders, security, fraud prevention, disputes, or legal records.

13. International Users

SimTrekGo serves travelers in multiple countries and regions. Information may therefore be processed outside the country where you live, including in locations where website infrastructure, payment providers, email services, support operations, or eSIM suppliers operate. Applicable providers use their own safeguards and legal mechanisms for these transfers.

14. Children’s Privacy

SimTrekGo services are not directed to children where parental consent would be legally required. A parent or guardian should make the purchase where a customer cannot legally make it independently. If you believe a child has provided personal information contrary to applicable law, contact us so the matter can be reviewed.

15. Third-Party Links and Services

The website may link to or rely on third-party services, including payment, infrastructure, network, and eSIM fulfillment services. Their handling of information is governed by their own terms and privacy policies. SimTrekGo is not responsible for the privacy practices of an independent third party.

16. Changes to This Privacy Policy

SimTrekGo may update this Privacy Policy when its services or information practices change. The date at the top of this page will be updated to show when the current version was last revised.